Frequently Asked Questions
Everything you need to know about our confectionery and delivery services
What is the shelf life of your sweets?
Most of our confectionery products have a shelf life of 6 to 12 months. Each individual package is clearly marked with a 'Best Before' date to ensure you enjoy our sweets at their peak freshness.
Do you offer international shipping?
Currently, Appleton Sweets ships to addresses within the United Kingdom and select European countries. Shipping costs and delivery times vary based on the destination and weight of the order.
Are there options for dietary restrictions, such as vegan or gluten-free?
Yes, we stock a wide range of dietary-specific sweets including vegan, vegetarian, gluten-free, and sugar-free options. You can use our website filters to easily find products that meet your requirements.
How do you handle temperature-sensitive items like chocolate during summer?
During warmer months, we take extra care in packaging chocolate items. However, we recommend choosing an expedited shipping method to minimize time in transit and ensure your treats arrive in perfect condition.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on food items unless they are damaged or incorrect. If there is an issue with your order, please contact our support team within 48 hours of delivery.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.