Returns & Exchanges

At Appleton Sweets, we strive to ensure your confectionery arrives in perfect condition; however, due to the perishable nature of food items, returns are generally only accepted for damaged or incorrect goods. Please notify our customer service team within 48 hours of delivery to initiate a claim for any order discrepancies.

1

Contact Support

Email our support team with your order number and a brief explanation of the issue regarding your sweets.

2

Provide Documentation

Attach clear photographs of the damaged packaging or incorrect items to help us verify the claim with our warehouse.

3

Receive Authorization

Once reviewed, we will provide a Return Merchandise Authorization (RMA) number and instructions on whether the goods need to be shipped back.

4

Refund or Replacement

After your return is processed, we will issue a full refund to your original payment method or dispatch a replacement order at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing